Upgrading Your Login Security

 

What's Changing?

    Starting May 1st, Retail Online, Business Online, and Mobiliti will use email verification (one-time password) instead of security     questions for multi-factor authentication.

 

Why This Change?

Enhanced Security
    Security questions rely on information that can often be discovered online, like your mother's maiden name, the street you grew up on,     or your first pet. Email OTP provides a one-time, time-limited code that's unique to each login attempt, making it significantly more     secure against identity theft and account takeover.

 

Added Convenience
    Forget memorizing complex answers or worrying if you spelled your first car's name correctly. With email OTP, there's nothing to     remember, just verify through your email inbox. It streamlines your login experience while keeping your account secure.

 

Flexibility for Mobiliti Users
    Mobiliti users will have the choice between biometric authentication (fingerprint or face) or email OTP. Whichever works best for you!

 

 

What You Need to Do

    1. Make sure your email address is up to date in your profile

    2. On May 1st, when prompted for multi-factor authentication, check your email for the verification code

 

Always feel free to call if you have any questions or concerns!